More than 8 out of 10 small business owners say that it's important for their agents to provide quotes from multiple carriers and to offer the ability to see and compare coverages and prices.
Is your agency ready? Our Small Business Snapshot showed that small business owners are clearly looking for more transparency in the insurance buying process, and their looking for more access to information online, from their computers and phones.
In this Amazon-ized world in which instant gratification is often the name of the game, it's clear that small business owners are more concerned with getting the right coverage and having a good understanding of their options before they buy.
But the drive for more information doesn't mean it has to be delivered instantaneously. Business owners are willing to wait for quality, detailed information from their trusted advisors.
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